Frequently asked questions
Good to know before you book
Common questions about seeing Emma in Tauranga. If your question is not here, get in touch.
Do I need a referral to see a podiatrist?
No. You can book directly with Emma. For ACC-funded injury treatment you also do not need a GP referral.
Are you accepting new patients?
Yes. Get in touch if you are not sure which appointment you need.
Do you treat ACC injuries?
Yes. Emma is a registered ACC provider, so an injury from an accident can be assessed and the ACC claim lodged for you, no GP referral needed. See injury and ACC care.
How much does an appointment cost?
Fees depend on the appointment type, and any cost is explained before treatment.
Do you do custom orthotics?
Yes. Custom orthotics are prescribed and fitted when they are the right choice after a biomechanical assessment. As a guide, custom orthotics in New Zealand typically cost about $550 to $700.
Do I always need orthotics?
No. Orthotics are only prescribed when they will genuinely help, and you'll be told if footwear or strengthening would do more.
Do you treat children?
Yes, including active children with growing pains and conditions like Sever's disease. Children under 16 need to be accompanied by a parent or legal guardian. See paediatric podiatry.
Where are you located and is there parking?
Inside Back in Action Physiotherapy, 109 Chadwick Road, Greerton, Tauranga. There is off-street parking behind the clinic, entered from Mitchell St, and street parking on Mitchell St.
What are your hours?
By appointment on Tuesday, Wednesday and Thursday.
What should I bring to my first appointment?
Your usual or sports shoes, any relevant scans or referrals, and shorts if a running assessment is likely.
What if I need to cancel or change my appointment?
Please give at least 24 hours' notice. Late cancellations and missed appointments may be charged, including ACC appointments, as ACC does not pay for missed visits. See patient information.
